Support your business with us today
We provide flexible onshore Contact Center and Call Answering services, and have a wide variety of offshore capabilities such as:
– Contact Center / Call Answering
– Back Office Processing
– Workforce Management Support & Staffing
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Service that Exceeds Expectations
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Excellence in What you Inspect, not Expect
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For companies in the retail, consumer services, financial, healthcare, telecom and energy industries.
IMS Contact Services is an outsourcing company that provides contact center & answering services, data conversion/processing, medical coding, and information technology services for clients seeking to improve flexibility and exceed their customers’ expectations.
We continually hear positive feedback that our customers appreciate the patience and respect they receive from when they call in.
Becky H.
VP – Food Brand
The IMS Contact Services team is not only friendly and helpful to our apparel customers, but also provides excellent feedback to our business teams as well.
Christine H.
VP – Apparel Brand
Our reps are the voice of businesses when the customer calls in, and their ability to connect and delight our customers is one of the reasons our customers come back!
Heidi S.
VP – Home & Hardgoods Brand
Why Choose IMS Contact Services?
Stability
We’ve been doing business since 1926 and are privately owned, which allows us to make faster decisions and changes to meet your needs.
Flexibility
Our flexible staffing model can accommodate intra-day changes to staffing volumes with staff that are employees, not contractors.
Locations
We employ U.S.-based agents that work from home and have two offshore locations in the Philippines.
Experience
We’ve been deploying the work-from-home model for more than 25 years – we understand how to engage our employees that are working at home.
Customers
Our customer service scores are some of the highest rated in the contact center industry.
People
We treat our employees well and our culture is reflected in our agent retention.