Our Services
IMS Contact Services offers flexible onshore contact center answering services, as well as a wide variety of offshore services.
Onshore Services
Flexibility
Agents are our employees that work from home, and we’re able to easily increase and decrease staffing which allows for easier management of peaks, valleys, and seasonality. This also results in less overhead, which provides cost savings.
Experience
We have 25 years of home agent experience, and see many benefits of this model – a wider talent pool, higher flexibility, better retention and loyalty, improved contingency planning, and an increase in job satisfaction.
Services
Inbound and outbound services including order-taking, help desk services/product support, customer care, taking of payments, appointment scheduling, product recall, contact tracing, and appointment generation.
Offshore Services
Locations
Agents work in physical sites located in Makati/Manila and Dumaguete, two geographically diverse centers 1500 km apart. This provides a skilled, yet low-cost labor pool.
Flexibility
Agents are not contractors and we have the ability to do voluntary increasing/decreasing of staff intraday, which provides easier management of peaks and valleys.
Services
We provide a wide variety of capabilities including: contact center (English & Spanish), editing & proofreading, data entry, visual quality checking, web enabling, medical coding & billing, insurance eligibility verification, trade reconciliation, claims processing, accounts payable & receivable, logistics & scheduling, and development of IT and mobile apps.
