About Us

IMS Contact Services, a division of Integrated Marketing Solutions, Inc., is an outsourcing company that provides contact center and answering services for clients seeking to improve flexibility and exceed their customers’ expectations. We passionately value the customer, and have over 100 years of experience in handling and managing customer interactions.

Our Purpose

At IMS Contact Services, our purpose is to provide outsourcing services that exceed our clients’ customer satisfaction expectations.

We accomplish this through flexible work schedules, creating and maintaining a rich company culture, providing our employees and clients a stable and experienced environment, and by giving back to, and leading in our local communities.

Our History

In 1926, founder Ray Kubly helped design an ad campaign to sell cheese by mail order for a college marketing class project. Flyers offering cuts of bulk cheese were mailed to potential customers and as fifty orders came in that first year, the cheese was cut and packaged for shipment in Ray’s basement.

What started as a small food mail order business known as The Swiss Colony grew steadily for several decades. In 1969 an in-house credit plan called Choose ‘N Charge was introduced, allowing customers the opportunity to buy now and pay later.

In 1997, IMS was formed to provide outsourced services to external customers.